RaccoonWork Privacy Policy

Last Updated: September 20, 2026

Effective Date: September 20, 2026

Dear User:

Thank you for accessing and using the RaccoonWork product (hereinafter referred to as "RaccoonWork" or "this Service") operated by Shanghai Yuhuan Technology Co., Ltd. and its affiliates (hereinafter referred to as "we" or "us").

To facilitate the use of this product's services by users (hereinafter also referred to as "you"), we may collect and use your relevant personal information. We are fully aware of the importance of personal information to you and will do our utmost to protect the security of your personal information. This Policy applies to all products and services we provide to you through our APP, clients, mini programs, websites, and new forms that emerge with the development of technology. This Policy and the product service agreement supplement each other and together constitute the complete legal document binding the rights and obligations of both parties under this Service. If a product we provide has a separate privacy policy or if special provisions exist in the corresponding user service agreement, that product's privacy policy and user service agreement shall prevail; matters not covered by that product's privacy policy or user service agreement shall be governed by this Policy. If a product or service of our affiliated company uses the products or services we provide but does not have an independent privacy policy, this Privacy Policy shall also apply to such product or service.

We will inform you of our personal information processing rules through the RaccoonWork Privacy Policy ("this Privacy Policy" or "this Policy"), and will collect and use your relevant data and information in accordance with this Policy. Content that may have a material bearing on your rights and interests will be marked in bold, and we ask you to read it carefully. If you have any questions about this Policy, please inquire through the methods listed in this Policy, and we will provide you with detailed explanations of its content.

By clicking to confirm, checking to agree to this Policy, using this product's services directly, or continuing to use this product's services after we update this Policy, you agree that we may collect and use your relevant data and information in accordance with this Policy.

This Policy will help you understand the following:

I. Scope of this Policy

II. How We Collect and Use Personal Information

III. How We Use Cookies and Similar Technologies

IV. How We Store Personal Information

V. How We Entrust Processing, Share, Transfer, and Disclose Personal Information

VI. How We Protect Personal Information

VII. Your Rights Regarding Personal Information

VIII. How We Handle and Protect Minors' Personal Information

IX. Changes and Revisions to this Policy

X. How to Contact Us

I. Scope of this Policy

This Policy applies to the services we provide to you directly through RaccoonWork. It should be specifically noted that this Policy does not apply to services provided to you by other third parties. If you link to third-party services through RaccoonWork, you understand that these services are provided independently to you by the third parties, and the third parties will be solely responsible for the processing of your personal information in accordance with their own policies or user agreements.

Because the functions and service modules of the product vary, we may formulate personal information protection policies, statements, notices, etc. (hereinafter referred to as "specific policies") for specific functions or modules of particular devices or applications. Where other specific policies have special provisions, those specific policies shall prevail; where such specific policies do not cover a matter, this Policy shall prevail.

II. How We Collect and Use Personal Information

"Personal information" refers to various types of information recorded electronically or by other means that can identify a specific natural person, either alone or in combination with other information, or reflect the activities of a specific natural person.

When you use RaccoonWork, we will collect and use the personal information necessary to provide the relevant services in the following manner. If you do not use a specific function, we will not collect the corresponding information. If your use of the following functions involves the information of others, please ensure that you have obtained the lawful authorization of others before providing such information.

1. Account Registration/Login

【Account Registration】When you register for our products and/or services, to help you complete the registration process, you need to provide us with your mobile phone number, SMS verification code, and account password to register an account.

【Account Login】When you use your registered account to log in to our products and/or services, you need to provide us with your mobile phone number for verification. This Service supports registration and login using third-party platform accounts (such as WeChat). If you use a third-party platform account to register or log in, we will, based on your authorization, obtain relevant information from that third-party account, including: your WeChat OpenID and UnionID, mobile phone number, to register and bind with your account, enabling you to log in and use this Service directly. When you log in to this Service on an Android device, in order to identify the devices you commonly use for login and to safeguard your account security (trusted device management), we will collect your Android ID.

This Service supports the registration of both individual and team accounts. A team administrator account has the right to add and invite team members. When you add or invite team members, you will also need to provide us with the team members' mobile phone numbers. We will send a notification SMS to your team members. Team member accounts will only be activated if and when the team members click to confirm joining your team and complete the team member account registration process.

Please ensure that you have fully informed and obtained the consent of your team members to process their personal information.

For the avoidance of doubt, with respect to the personal information of team members, we are the entrusted processor of their personal information and you are the personal information processor. You are responsible for informing team members of the purpose, method, and scope of personal information collection and use. If team members have questions about the processing of their personal information or wish to exercise their rights, you are responsible for handling such requests, and we will provide cooperation within a reasonable scope.

【Account Settings】You can modify your account information in the account settings interface. To enrich your account profile, send you important notices about RaccoonWork services, and facilitate identity verification through various means, we will collect the username and email information that is either automatically generated by the system or modified by you.

We will use the email information we collect to provide you with consultations, promotions, and marketing information related to RaccoonWork services. If you do not wish to receive the foregoing information, please notify us promptly.

You may choose to refuse to provide the aforementioned personal information, but your email information will help us contact you quickly when there are important notices about RaccoonWork services.

1. Intelligent Programming

When you use RaccoonWork's functions such as code generation, code explanation, code correction, code conversion, unit test generation, comment generation, requirements document generation, technical documentation generation, intelligent Q&A, data analysis, chart generation, usage dashboard, and knowledge base management, to provide you with a consistent service, we need to collect the code information you input, conversational messages (if you converse on a mobile client using voice input, the conversational messages will also include your voice information), device information, and log information. The aforementioned device information and log information include: device identifiers, IP address; your operational and behavioral log information, including your browsing records, generation records, sharing records, upload records, download records, and access dates. In particular, unless you check the box to agree to participate in the User Improvement Program, the conversational messages and code information you upload to us will only be used to provide you with inference content. They will not be stored long-term in any form, nor will they be used for model training.

If you use a team member account, based on team management requirements, your operational and behavioral log information will be synchronized to your team administrator account.

To provide you with the foregoing functions, we must collect the foregoing personal information from you. Such information is necessary for these functions. If you do not provide such information, you may not be able to use these functions normally.

1. Office Data Analysis

When you use RaccoonWork's functions for data cleaning, data calculation, trend analysis, predictive analysis, comparative analysis, correlation analysis, data visualization, and usage dashboard, to provide you with the requested functions, we need to collect the data documents you upload, conversational messages (if you converse on a mobile client using voice input, the conversational messages will also include your voice information), device information, and log information. The aforementioned device information and log information include: IP address; your operational and behavioral log information, including your browsing records, generation records, sharing records, upload records, download records, and access dates. The data you upload to us is only used to provide you with inference content and to view your historical session records. It will not be stored long-term in any form, nor will it be used for model training.

To provide you with the foregoing functions, we must collect the foregoing personal information from you. If you do not provide such information, you may not be able to use these functions normally.

1. Knowledge Management

When you use RaccoonWork's My Documents and knowledge base management functions, to provide you with the requested functions, we need to collect the data documents you upload, conversational messages (if you converse on a mobile client using voice input, the conversational messages will also include your voice information), device information, and log information. The aforementioned device information and log information include IP address; your operational and behavioral log information, including your browsing records, generation records, sharing records, upload records, download records, and access dates. We will also display your knowledge base's storage space, knowledge base capacity, total number of files in the knowledge base, and the number of files at the current level. The data you upload to us is only used to provide you with inference content. Based on your knowledge base and preferences, we will provide you with personalized planning, analysis, and writing assistance. It will not be stored long-term in any form, nor will it be used for model training.

To provide you with the foregoing functions, we must collect the foregoing personal information from you. If you do not provide such information, you may not be able to use these functions normally.

1. Content Generation

When you use the content generation function, we provide you with AI model content generation services (including speech recognition, text-to-speech, speech-to-text, text translation, and other content generation, subject to the service functions you select). To provide you with the services, we will collect the text, voice configuration parameters, and other instructions you input (collectively, the "Input Content"). We will analyze the foregoing information in order to generate content that conforms to your instructions and requirements (collectively, the "Output Content"). When you actively input voice or text, as required to implement the function, we will request your authorization for storage (photo library, media, and other files) and microphone permissions respectively, depending on the type of information you input and the input method. If you refuse to grant authorization, you will not be able to input voice or text, but this does not affect your use of other RaccoonWork functions.

In particular, in the course of your use of the content generation function:

(1) Please do not input personal information that can identify you or others while using our services; such personal information is not information that must be collected in order to use our services.

(2) If the content you input, or the content you ask others to input, contains personal information, please ensure that you have obtained the lawful authorization of the relevant individuals before providing such information, so as to avoid infringing upon their personal information rights.

1. Placing Orders and Payment

When you purchase our products and/or services, we need to collect some or all of the following personal information based on the service type, including: transaction service information, transaction amount, order time, order number, order status, payment method, and payment status. We collect this information to help you complete transactions smoothly, ensure your transaction security, query order information, and provide customer service. Such information is necessary for this function. If you do not provide such information, you may not be able to participate in the above activities normally.

1. Web Publishing

When you use the web page generation function to generate websites or pages, we will collect the page content, configuration information, and published web page data you provide, for the purposes of page generation, hosting, and access. Pages you publish may contain personal information that you have actively made public; please proceed with caution.

1. Ensuring the Normal Provision of Services

To enhance the security of your use of the services provided by us, our affiliates, and partners; to protect the personal safety, property safety, account security, and transaction security of you, other users, or the public; to better prevent security risks such as phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusions, and malicious programs; and to more accurately identify violations of laws, regulations, or RaccoonWork-related agreements and rules, we may collect your device information, including immutable device identification information (referring to a string of characters programmed into the device by the manufacturer for identification purposes, such as service log information, IP address, and device identifiers), and may use or integrate your device information, service log information, and information shared by our affiliates and partners with your authorization or in accordance with law. Among these, we may collect service log information, IP address, device identifiers, and other device identifiers for risk verification while the application is running in the background, to comprehensively assess your account and transaction risks, conduct identity verification, detect and prevent security incidents, and take necessary recording, auditing, analysis, and disposal measures in accordance with the law.

1. Device Permission Calls

During the provision of this Service, we need to obtain the following device application permissions from you. If you refuse to grant these permissions, you will not be able to use the corresponding functions of the service.

IOS and Android Operating System Application Permissions List

10. Exceptions to Authorized Consent for Collecting and Using Personal Information

(1) Necessary for the conclusion or performance of a contract to which the individual is a party;

(2) Necessary for the performance of statutory duties or statutory obligations;

(3) Necessary for responding to public health emergencies, or for protecting the life, health, and property safety of natural persons in an emergency;

(4) Processing personal information within a reasonable scope for news reporting, public opinion supervision, and other acts carried out in the public interest;

(5) Processing personal information disclosed by the individual or otherwise lawfully disclosed within a reasonable scope in accordance with this Law;

(6) Other circumstances stipulated by laws and regulations.

Please note in particular that if information cannot identify you personally, either alone or in combination with other information, it does not constitute your personal information in the legal sense. When your information can identify you personally, either alone or in combination with other information, or when we combine data that cannot be linked to any specific personal information with other personal information of yours, such information will, during the period of combined use, be treated as your personal information and processed and protected in accordance with this Privacy Policy.

11. Customer Data

Please understand that Customer Data is different from users' personal information. We will process it in the following manner:

11.1 Data that you collect, store, use, process, transmit, provide, analyze, transfer, distribute, publish and/or delete, or otherwise process (the "Processing") through the services we provide (such as the web publishing function) constitutes customer data (hereinafter referred to as "Customer Data"), and you fully own the Customer Data. As a technical service provider, we will strictly process the Customer Data in accordance with your instructions. Unless otherwise provided by laws and regulations, otherwise agreed under specific product rules, or where we provide technical assistance at your request for troubleshooting or resolving technical issues, we will not access the Customer Data, nor will we make any unauthorized use or disclosure of the Customer Data.

11.2 You shall be responsible for the source, the processing activities, and the content of the Customer Data, and we remind you to carefully assess the legality of the data source, the processing activities, and the content. You shall ensure that, when such data is processed using our products or services, the foregoing processing activities comply with the requirements of the relevant laws and regulations, do not involve any violation of laws or regulations, any infringement, or any breach of contractual arrangements with third parties, and that the data will not be used for any unlawful purpose. All consequences and liabilities arising from the content of the Customer Data or from your data processing activities violating laws, regulations, departmental rules, or national policies shall be borne by you.

11.3 With respect to personal information contained in any data, including the Customer Data, that you obtain from your end users (i.e., users of the products or services you provide) through our products or services, you shall, in accordance with law, fulfill the notification obligation to the relevant personal information subjects in advance and obtain their separate consent, and shall ensure that:

(1) you are able to provide a written explanation and confirmation regarding the source of the personal information and its legality;

(2) upon our request, you provide lawful and valid personal information processing authorization documents, the scope of which shall cover the corresponding scope of personal information processing;

(3) where the personal information processing activities required for your use of our relevant services exceed the scope of the consent obtained for such personal information, you shall obtain the express consent of the personal information subjects again and provide us with written evidence upon our request.

11.4 You understand and agree that, unless the foregoing conditions and other obligations required by law are satisfied, you shall not provide us with Customer Data containing personal information. If you breach the foregoing obligations, or fail to provide us with reasonably satisfactory evidence as required, or if we receive a report or complaint from a personal information subject, we have the right to unilaterally decide to refuse to transmit your relevant data (which may, depending on the actual circumstances, include restricting relevant service functions, or freezing, deregistering, or reclaiming the account), or to refuse to process the relevant personal information and its associated data in accordance with your instructions. All liabilities arising therefrom shall be borne by you.

11.5 You understand and agree that you shall store the Customer Data on your own according to your own needs. We provide data storage services only as required by the relevant laws and regulations or as agreed under specific service rules (for example, with respect to data storage business, storing the Customer Data in the data center agreed between you and us). However, you understand and agree that, unless otherwise provided by laws and regulations or agreed under the service rules, we have no obligation to store your data or information, and we assume no responsibility for your data storage work or its results.

11.6 To the extent provided by laws and regulations, if we learn through proactive monitoring or other channels that you are unlawfully processing the Customer Data (including personal information), we have the right to unilaterally terminate the provision of services. All consequences and liabilities arising from the content of the Customer Data or from your data processing activities violating laws, regulations, departmental rules, or national policies shall be borne by you. If your foregoing conduct causes losses to us, you shall indemnify us.

III. How We Use Cookies and Similar Technologies

Cookies and similar device information identification technologies are technologies commonly used on the Internet. When you use our services, we may use related technologies to send one or more Cookies or anonymous identifiers (hereinafter referred to as "Cookies") to your device to collect, identify, and store information about your visits to and use of this product. We promise that we will not use Cookies for any purpose other than those described in this Privacy Policy. We use Cookies primarily to ensure the safe and efficient operation of our products and services, to enable us to confirm the security status of your account and transactions, to troubleshoot crashes, delays, and other abnormal situations, and to help you avoid repeating the steps and processes of filling out forms and entering search content.

Meanwhile, we may use Cookies to display information or functions that may interest you, and to optimize your ad selections. Most browsers provide users with the ability to clear browser cache data, and you can perform corresponding data clearing operations, or modify the degree of Cookie acceptance or refuse our Cookies. You may, as a result of these modifications, be unable to use services or corresponding functions that depend on Cookies.

IV. How We Store Personal Information

1. Personal information collected and generated by us within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China.

2. We will retain your personal information for the period necessary to achieve the purposes described in this Policy, in compliance with laws and regulations. We determine the storage period of personal information mainly by reference to the following standards, whichever is longer:

   (1) Completing service or transaction purposes related to you, and maintaining corresponding service and business records to respond to any inquiries or complaints you may have;

   (2) The retention period you have agreed to;

   (3) Requirements relating to the statute of limitations;

   (4) Whether there are other special agreements or relevant provisions of laws and regulations regarding the retention period.

   After the retention period expires, we will delete your personal information or anonymize it in accordance with applicable legal requirements.

3. If we cease to operate the RaccoonWork product, we will promptly stop collecting your personal information and will issue a notice of cessation of operations in the form of an announcement. At the same time, we will delete or anonymize the personal information we store.

Note: Anonymization refers to the process of technically processing personal information so that the subject of the personal information cannot be identified or associated, and the processed information cannot be restored. According to relevant laws, regulations, and national standards, anonymized information is not personal information.

V. How We Entrust Processing, Share, Transfer, and Disclose Personal Information

1. Entrusted Processing

We may entrust authorized partners to process your personal information so that they can provide certain services or functions on our behalf. We will only entrust the processing of your personal information under the premise of adopting industry-standard security technologies (such as de-identification and encrypted transmission), and only for the lawful, legitimate, necessary, specific, and explicit purposes stated in this Policy. We will only authorize them with the information necessary to provide the services or functions and will require them by agreement not to use your personal information for any other purpose. If an authorized partner uses your personal information for purposes we have not entrusted, they will obtain your separate consent.

2. Sharing

We will not share your personal information with any company, organization, or individual, except in one or more of the following circumstances:

(1) Where you have proactively raised the request, or with your prior consent or authorization;

(2) Where sharing personal information with partners is necessary;

(3) Where necessary in accordance with the requirements of applicable laws and regulations, legal procedures, or as required by relevant regulatory authorities, administrative authorities, judicial authorities, or other competent authorities.

You understand and acknowledge that, in order to provide you with more comprehensive and higher-quality products and services, we will authorize partners to provide certain services to you. In such cases, we may share certain personal information of yours with partners to provide better customer service and user experience. Please note that we will only share your personal information for lawful, legitimate, necessary, specific, and explicit purposes, and will only share the personal information necessary to provide the services. We will conduct security assessments and processing on the output form, circulation, and use of information data to protect data security. At the same time, we will strictly supervise and manage our partners. Once we discover that they have engaged in the illegal processing of personal information, we will immediately terminate the cooperation and pursue their legal liability.

Currently, our partners include the following types. For details, please refer to the Third-Party Information Sharing List:

A. Promotion/Advertising and Statistical Analysis Partners: To help make advertising/promotion decisions, improve the effective reach of advertising/promotion, optimize the placement effect of advertising/promotion, and further understand user needs, we may share de-identified device information, network information, advertising/promotion content click, browsing, display, and conversion data, and other statistical information with partners that entrust us with advertising placement and information promotion, or with statistical analysis partners. This information is difficult or impossible to link to your true identity.

B. Cooperating Third-Party SDK Service Providers: To implement specific software functions and better provide services to you, we integrate third-party software development kits (SDKs), application programming interfaces (APIs), and other services into our software. At such times, third-party SDK service providers may collect your relevant personal information. We will conduct technical testing on such partners or service providers from time to time and require them to comply with cooperation legal agreements. Please note that although we will require such third parties to strictly protect your personal information through contractual and technical means, they will be independently responsible for protecting your personal information in accordance with their own personal information protection policies.

3. Transfer

We will not transfer your personal information to any company, organization, or individual, except in the following situations:

(1) With your explicit consent obtained in advance;

(2) When necessary to provide it in accordance with the requirements of applicable laws and regulations, legal procedures, or mandatory administrative or judicial requirements;

(3) When provided in accordance with relevant agreements signed with you (including electronic agreements signed online and corresponding platform rules) or other legal documents;

(4) In the event of a merger, acquisition, or bankruptcy liquidation involving the transfer of personal information, we will inform you of the relevant circumstances and require the new company or organization holding your personal information to continue to be bound by this Policy. If the purpose or method of processing personal information changes, we will require that company or organization to obtain your explicit consent again.

4. Disclosure

Disclosure refers to the act of releasing information to society or the unspecified public. We will only disclose your personal information in the following circumstances:

(1) After obtaining your explicit consent;

(2) Where mandated by law, legal procedures, litigation, or competent government authorities;

(3) When you actively publicly disclose, publicly release, or share information content while using this product, your account information (such as nickname) will be publicly displayed together;

(4) Necessary desensitized display of your account information (such as nickname) related to notices or announcements regarding lists of prize winners or penalties;

(5) Other circumstances stipulated by relevant laws and regulations.

5. Exceptions to Authorized Consent for Entrusted Processing, Sharing, Transfer, and Public Disclosure of Personal Information

(1) Related to our fulfillment of obligations stipulated by laws and regulations;

(2) Directly related to national security and defense security;

(3) Directly related to public safety, public health, and major public interests;

(4) Directly related to criminal investigation, prosecution, trial, and judgment execution;

(5) For the purpose of protecting the major legitimate rights and interests, such as life and property, of you or others, where it is difficult to obtain the individual's consent;

(6) Personal information that you have disclosed to the public on your own;

(7) Necessary for entering into and performing a contract at the request of the personal information subject;

(8) Personal information collected from legally and publicly disclosed information, such as through lawful news reporting or government information disclosure channels;

(9) Necessary for maintaining the safe and stable operation of the software and related services, such as discovering and handling faults in the software and related services;

(10) Necessary for carrying out lawful news reporting;

(11) Necessary for academic research institutions to conduct statistical or academic research for the public interest, and where the personal information contained in the results provided externally is de-identified when providing the results of academic research or descriptions;

(12) Other circumstances stipulated by laws and regulations.

Please note in particular that if information cannot identify you personally, either alone or in combination with other information, it does not constitute your personal information in the legal sense. When your information can identify you personally, either alone or in combination with other information, or when we combine data that cannot be linked to any specific personal information with other personal information of yours, such information will, during the period of combined use, be treated as your personal information and processed and protected in accordance with this Privacy Policy.

VI. How We Protect Personal Information

1. Shanghai Yuhuan Technology Co., Ltd. and its affiliates have appointed a dedicated Personal Information Protection Officer responsible for handling all matters related to users' personal information in the products and services of Shanghai Yuhuan Technology Co., Ltd. and its affiliates, as well as for planning and formulating company policies, reviewing user agreements for each product, and supervising the working principles and information processing mechanisms of each product.

2. We have obtained ISO 27001 Information Security Management System certification, ISO 27701 Privacy Information Management System certification, and have completed the graded evaluation of the Cybersecurity Multi-Level Protection Scheme (MLPS) for key products. In accordance with the requirements of the MLPS, we have formulated an overall policy and security strategy for information security work, established a security management system covering hosts, data, applications, and management, established an information security management committee and an information security executive committee, and designated the System Platform Department as the functional department for product security management. We have clarified the responsibilities, division of labor, and skill requirements for various departments and positions within the security management organization, and have formulated clear employee recruitment and departure management standards.

3. We encrypt the transmission and storage of identifiable personal sensitive information, with encryption strength meeting security requirements to ensure data confidentiality. Our application systems provide identity authentication, user ID uniqueness checks, role-based access control, and use the HTTPS security protocol for communication. We have set a maximum number of concurrent session connections and can monitor and alarm when the system service level drops to a pre-specified minimum. We deploy access control mechanisms on the server side, adopt the principle of least privilege for staff who may have access to your personal information, and regularly review the list of access personnel and access records. Our server operating systems and database systems have password complexity requirements, use the SSH security protocol for remote management, strictly restrict the access rights of default accounts, have changed default passwords, and have comprehensive audit records covering all users.

4. The server systems where we store user personal information are all security-hardened operating systems. We conduct account auditing and monitoring of server operations. If a server operating system with a publicly announced security vulnerability is discovered, we will perform a server security upgrade at the earliest opportunity to ensure the security of all server systems and applications.

5. We regularly hold training sessions on personal information protection laws and regulations for our staff to enhance their awareness of user privacy protection.

6. We have formulated a network security incident emergency response plan and allocated sufficient resources to ensure its execution. We conduct training and emergency drills for the emergency plan annually. In the unfortunate event that our physical, technical, or administrative protective measures are compromised, we will promptly activate the emergency plan to prevent the security incident from escalating, report to the competent national authorities as required by laws and regulations, and promptly inform you of the basic situation of the security incident, its possible impact, the measures we have taken or will take, etc., through reasonable and effective means such as push notifications and announcements.

VII. Your Rights Regarding Personal Information

We attach great importance to your rights regarding personal information. In accordance with relevant laws and regulations, we guarantee that you may exercise the following rights over your personal information:

1. Access, Copy, and Correct Your Personal Information

You have the right to access, copy, and correct your personal information. You can access, copy, and correct your personal information through the 【Account Settings】 function on the RaccoonWork website, or contact us through the methods listed in this Policy.

2. Delete Your Personal Information

You have the right to delete your personal information. You can contact us through the methods listed in this Policy.

You may request us to delete your personal information in the following situations:

(1) If our processing of personal information violates laws and regulations;

(2) If we collect or use your personal information without obtaining your consent;

(3) If our processing of personal information violates our agreement with you;

(4) If you no longer use our products or services, or if you have deleted your account;

(5) If we cease services and operations, or the retention period has expired.

After receiving your deletion request, we will delete the information in accordance with your request and relevant laws and regulations. When you or we, at your request, have deleted the relevant information, due to applicable laws and security technologies, we may not be able to immediately delete the corresponding information from the backup systems. We will securely store your personal information and isolate it from any further processing until the backup can be cleared or anonymized.

3. Change or Withdraw Your Authorization

For personal information that can only be used with your authorized consent, you can contact us through the methods listed in this Policy to change the scope of your authorization or to withdraw your authorization. Please fully understand and acknowledge that some business functions require certain necessary personal information to be completed. Changing the scope of authorization or withdrawing authorization may affect your continued use of the relevant functions or services, but will not affect personal information processing activities previously carried out based on your authorized consent.

4. Delete Your Account

You may apply to delete your account through any of the following methods: (1) Visit xiaohuanxiong.com and go to 【Account Settings - My Account - Delete Account】; (2) Through the RaccoonWork mobile iOS or Android app, go to 【Account Settings - Delete Account】; (3) Contact us through the methods listed in this Policy to apply for account deletion. After you actively delete your account, we will stop providing products or services to you and will delete or anonymize your personal information in accordance with applicable legal requirements.

5. Responding to Your Requests

To ensure security, we may require you to provide a written request or otherwise prove your identity. We will respond to your request within fifteen working days after receiving your feedback and verifying your identity.

For your reasonable requests, we do not charge fees in principle, but for repeated requests that exceed reasonable limits, we will charge a certain cost fee as appropriate.

For requests that are unjustifiably repetitive, require excessive technical means, pose risks to the legitimate rights and interests of others, or are clearly unreasonable, we may refuse them.

However, you acknowledge and agree that in the following circumstances, in accordance with laws and regulations, we may be unable to respond to your request:

(1) Related to national security or defense security;

(2) Related to public safety, public health, or major public interests;

(3) Related to criminal investigation, prosecution, or trial;

(4) There is sufficient evidence to show that you have subjective malice or are abusing your rights;

(5) Responding to your request would cause serious harm to the legitimate rights and interests of you or other individuals or organizations.

Please note in particular that if you are using a team account and have questions about the processing of your personal information or wish to exercise your rights, you should contact your team administrator, and we will provide cooperation within a reasonable scope.

VIII. How We Handle and Protect Minors' Personal Information

Our products are primarily aimed at adults. Due to the characteristics of our products, unless you use certain specific functions (such as real-name verification) or actively state so, we are unable to identify your age. When we become aware or identify that you are using our products to provide services to minors, or that you are a minor, we will delete the minor's personal information as soon as possible.

IX. Changes and Revisions to this Policy

To provide you with better services and as our business develops, we may update and revise this Privacy Policy from time to time. We will release updated versions through the RaccoonWork product and remind you of the updates through announcements in the APP/website/client/mini program or by other appropriate means. Please also visit this product from time to time to stay informed of the latest privacy policy. If you do not agree with the updated Policy, you should stop using this product. Your continued use of this product will be deemed as your agreement to the updated Policy.

X. How to Contact Us

Shanghai Yuhuan Technology Co., Ltd. is the operating entity of the RaccoonWork product, with its registered and contact address at 1900 Hongmei Road, Caohejing Emerging Technology Development Zone, Xuhui District, Shanghai. If you have any questions, comments, suggestions, or complaints about our policy and our processing of your personal information, please send an email to xiaohuanxiong@sensetime.com. Under normal circumstances, we will respond to your request within fifteen working days.

Please understand that due to material review, business verification, operational procedures, and other reasons, the time to complete the processing of user requests may be longer than the above time limit. If you are not satisfied with our response, especially if our personal information processing has harmed users' legitimate rights and interests, you can also file a complaint or report to regulatory authorities such as the Cyberspace Administration, Telecommunications, Public Security, and Administration for Market Regulation in our locality; or file a lawsuit with a court of competent jurisdiction in our locality. We hope that users can engage in friendly negotiations with us before complaining or suing the government or court, and we welcome and appreciate users' supervision and suggestions.